Covid-19 update - January 2022

5 January 2022

Covid-19 Update: January 2022

We are keeping a close eye on all the latest Government announcements and advice and in light of the recent Omicron variant of Covid19, we are taking precautionary measures to ensure you, our staff and contractors all stay as safe as possible.

We are aiming to maintain as many services as normal. However, with increasing numbers of our employees self-isolating, our services may be impacted. We appreciate your patience and understanding during these circumstances.

For more information about the effect of covid on our services, please read the updates below.

Repairs
Due to increased absences associated with Covid19 among our contractors, we are currently running a more limited repairs service and prioritising emergency repairs in areas where capacity is reduced. 

Contractors will wear Personal Protective Equipment (PPE) and sanitise their hands on entry and exit of your property when attending a repair. Please keep a social distance during any works being done and ensure windows are kept open. If you or anyone in your household is experiencing coronavirus symptoms when we are scheduled to visit, please let us know straight away so that we can make alternative arrangements. We are aiming to maintain as many services as normal. However, some services may be delayed due to the higher number of people now testing positive and having to self-isolate. We appreciate your patience and understanding during these circumstances.

Housing
Any scheduled visits from your Housing Officer will continue to take place, with staff wearing PPE and sanitising their hands on entry and exit of your property. Please follow Government advice by trying to keep a social distance during their visit and ensure windows are open during visits. If you or anyone in your household is experiencing coronavirus symptoms when we are scheduled to visit, please let us know straight away so that we can make alternative arrangements.

Customer Services
The Hastoe Hub remains running and you can call us as normal on 0300 123 2250 between 9am and 5pm Monday to Friday and an advisor will be with you as soon as they can. Alternatively, please contact us via the resident portal MyHastoe (24/7) or email us at customerservices@hastoe.com.

Welfare & Benefits Support
We know that the financial impact of Covid19 is still being felt and our Benefit and Welfare Advisors, Mark and Lisane, are on hand to help. Both Mark and Lisane offer a kind and friendly ear and someone to talk to about any money concerns you may be having. They are able to offer support with budgeting, advise on where you might be able to make savings, and help identify any benefit support you may be entitled to. This service is completely free for you as a Hastoe resident so pick up the phone today and get in touch with our advisors today.

Further information and support
The government and other organisations are providing specific support and advice for people who are experiencing financial difficulty due to the impact of coronavirus. We have provided links to a range of financial information and support below:

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