How our services are impacted & advice on emergency repairs Coronavirus: information for residents

Domestic violence & harassment

Everyone has the right to be safe from abuse and fear

If you are the victim of violence or feel threatened by violence please contact the police immediately. If you can't speak when the operator answers your call, then either tap the telephone to make a noise or dial 55 and your call will go straight through to the police.

Domestic violence

Report domestic violence
What is domestic violence?
How we can help
What happens next?

To report domestic violence in your home please call us on 0300 123 2250.

If you need help outside of our normal office hours, you should phone your local police who will be able to contact the emergency duty team of Social Services.

Alternatively, if you have concerns about a neighbour's wellbeing please contact us to talk to one of our Customer Service Advisors in confidence.

We define domestic violence as an actual or threatened act of harassment, assault or abuse (mental, physical or sexual) against any person living in the same property. Domestic violence is a crime and will not be accepted. 

To support and protect tenants experiencing domestic violence, we will:

  • Provide a supportive environment to encourage people to report it
  • Give information and advice to help support victims
  • Take action against those responsible where possible
  • Provide a range of options to support victims
  • Work with relevant agencies if we cannot help
  • Always make sure tenants are safe and keep all information confidential
  • Respect the tenant’s choice.

If you cannot stay in the home, we will do all we can to help you find alternative accommodation and discuss your options with you.

You could also try:

  • Friends or relatives
  • The local authority housing department
  • Women’s Aid Refuges on FREEPHONE 0808 2000 247.

If you report domestic violence to us a member of staff will contact you within 24 hours. We will work with you to agree an action plan for managing your case, including agreeing on how we will communicate with you throughout the case.

Our tenancy agreements contain a domestic violence clause, and there are a number of legal tools we can use against those who carry out domestic violence in our homes.

Harassment

Report harassment
What is harassment?
How we can help
What happens next?

To report harassment in or around your home please call us on 0300 123 2250.

Alternatively, if you have concerns about a neighbour's wellbeing please contact us to talk to one of our Customer Service Advisors in confidence.

We recognise that harassment may occur in a range of circumstances and, amongst other reasons, can be linked to someone’s (or a group’s) race, religion, sex, disability, sexuality or age.

Acts of harassment include:

  • Racist behaviour or language
  • Hate crimes
  • Actual or threatened violence
  • Abusive or insulting words or behaviour
  • Actual or threatened damage to another person’s home or possessions
  • Writing threatening, abusive or insulting graffiti
  • Behaviour that interferes with the peace, comfort or convenience of others.

To support and protect customers experiencing harassment, we will:

  • Provide a supportive environment
  • Encourage you to report it
  • Give you information and advice
  • Take action against those responsible where possible
  • Provide a range of options to support you
  • Work with relevant agencies if we cannot help
  • Always make sure you are safe
  • Keep all information confidential.

If you report harassment to us we will aim to contact with you within 24 hours. We will work with you to agree an action plan for managing your case, including agreeing on how we will communicate with you throughout the case.

We have a harassment clause in our tenancy agreements, and there are a number of ways we can take action against those who carry out harassment.

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