Advice and what to do in an emergency Coronavirus: information for residents

Resident involvement

There are a variety of ways that residents can get involved in providing feedback, improving our services, and helping other residents with the issues that matter most to them. Find out more about joining our Hastoe Hundreds Club, becoming a Resident Champion, or setting up a Residents' Association in your local area.

Join the Hastoe Hundreds Club

The Hastoe Hundreds Club is a key group of residents who volunteer to get involved in policy reviews and consultations. The group provides an opportunity for residents to have their say by phone, email or in writing, without having to attend formal meetings or committees.

In the past, the members of the Hastoe Hundreds Club have given their views on a range of areas, including:

  • Resident engagement
  • Our aids and adaptations policy
  • Complaints
  • Annual Reports
  • Our repairs service
  • Our customer services team, the Hastoe Hub
  • The online portal for residents, MyHastoe

We use the feedback we receive from them to review and improve our services.

The Hastoe Hundreds Club is open to all residents. If you’d like to join or find out more, please get in touch.

Resident Champions

Resident Champions support our Area Housing Managers by acting as our eyes and ears on the ground and monitoring the effectiveness of service contracts, such as cleaning and repairs, at our smaller housing developments.

If you would like to get involved in helping out in your neighbourhood, please contact your Area Housing Manager.


Residents' Associations

Residents' Associations provide a great opportunity to meet your neighbours, learn new skills and gain confidence in dealing with community issues. 

A group can be formed for many reasons, including:

  • To encourage a ‘community spirit’
  • To identify and try to solve problems that affect all residents in the area
  • Campaigning for or against something
  • Gaining a greater voice than you would have as an individual
  • Arranging outings and social events.

If you are interested in setting up a Residents' Association in your area, the first step is to talk to us and start an informal group. After meeting as a group for a while, you might decide to set up a more formal committee with a chairperson, secretary and treasurer. This is easier than you might think, and we’re here to support you and help you to decide the best way to make decisions about what happens in your community.

Please get in touch with your Area Housing Manager if you would like to play a role in starting a Residents’ Association in your neighbourhood.

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