Resident involvement

There are a variety of ways that residents can get involved in providing feedback, improving our services, and helping other residents with the issues that matter most to them. Find out more about joining one of our resident scrutiny groups, becoming a Resident Champion, or setting up a Residents' Association in your local area.

Join a resident scrutiny group

We are developing a number of groups which will enable residents to scrutinise key areas of our service such as how we manage damp and mould, and building safety. We already run a successful panel with residents who have previously lodged a complaint. These enable us to identify where improvements are needed if things have gone wrong. This is in addition to our service to manage complaints. We plan to run these groups on a range of different topics and in a number of different ways. If you are interested in taking part please email or call our Customer Service Team on 0300 123 2250.

Topics for discussion might include:

  • Services for disabled residents
  • Damp and mould
  • Building safety
  • Complaints
  • Annual Report for Tenants
  • Hastoe's Business Strategy
  • Repairs service
  • MyHastoe
  • Hastoe website

We use the feedback we receive to review and improve our services.

Resident Champions

Resident Champions support our Area Housing Managers by acting as our eyes and ears on the ground and monitoring the effectiveness of service contracts, such as cleaning and repairs, at our smaller housing developments.

If you would like to get involved in helping out in your neighbourhood, please contact your Area Housing Manager.

Residents' Associations

Residents' Associations provide a great opportunity to meet your neighbours, learn new skills and gain confidence in dealing with community issues. 

A group can be formed for many reasons, including:

  • To encourage community spirit
  • To identify and try to solve problems that affect all residents in the area
  • Campaigning for or against something
  • Gaining a greater voice than you would have as an individual
  • Arranging outings and social events.

If you are interested in setting up a resident's association in your area, the first step is to talk to us and start an informal group. After meeting as a group for a while, you might decide to set up a more formal committee with a chairperson, secretary and treasurer. This is easier than you might think, and we’re here to support you and help you to decide the best way to make decisions about what happens in your community.

Please get in touch with your Area Housing Manager if you would like to play a role in starting a resident's association in your neighbourhood.

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