Leasehold Assistant

Leasehold Assistant  

Salary – £27,000 per annum

Location – Hybrid - home based with the requirement to attend the office in Saffron Walden or Hampton Wick one day per week dependent on your location.

Hours –  35 hours per week Monday to Friday or part time hours considered.

About the role:

Providing a first class service to our residents is our top priority, but we’re also passionate about supporting and developing our colleagues.

We are looking to recruit a Leasehold Assistant to support our Leasehold Manager in responding to and dealing with queries from Leaseholders, Freeholders and Shared Owners across the group.  The role would suit anyone looking to further their career in Leasehold, or someone looking for a new challenge where they can put their excellent customer service skills to good use.

This is a varied role where no two days are the same – if you have the ability to keep that personal touch (which Hastoe is known for) within your work, then we’d love to hear from you.  You will be able to make a real impact on people’s lives and develop skills and knowledge to take you further in your career.

About you:

We are looking for someone who will enjoy being visible to our customers and really get stuck in. You’ll need to be flexible yet well organised and know how to effectively manage yourself and your work. In addition to working remotely, you will need to be an effective team player with an eye for detail and a desire to learn.

Essential skills you will need:

  • Previous experience within the Housing sector
  • Strong IT skills
  • Excellent time management skills
  • Previous experience in Leasehold is ideal but not essential

Why work for Hastoe?

We are committed to supporting both your personal and professional development and have a range of training opportunities to help you achieve your goals. We also offer excellent benefits such as:

  • 24 days leave per year (increasing with service up to a maximum of 28 days) plus 1.5 days complimentary leave per year to be taken in December
  • Online discount schemes, Health Cash Plan (a type of health insurance), Car Leasing scheme plus many more
  • Pension with Employer contribution starting at 5%
  • Employee Assistance Programme

More about us:

Hastoe is an award winning housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. We’re well known in our field for building affordable, sustainable housing, enabling local people to stay within their communities. We love what we do, and we hope you will too!

How to apply

Please send your CV to by 9.00am on Monday 12th December 2022.

Please note, CVs sent without a supporting statement will not be considered.

Due to the high volume of applications we are currently receiving, we will be conducting interviews as the recruitment progresses and may close the vacancy early. Therefore we would recommend applying early to avoid missing out. 

If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657 or for enquiries about the application process please contact the HR Team at

This post is subject to background checks


Job description and person specification

How to apply

Please send your CV and a supporting statement to by 9.00am on Monday 12th December 2022

Please note, CVs sent without a supporting statement will not be considered for shortlisting. 


Annual leave
Family friendly policies and benefits

24 days + 1.5 days complimentary leave + the option to purchase additional leave.

Employer contribution of 5%, giving a total combined contribution of 8% of salary (minimum employee contribution of 3%).

  • Flexible working
  • Discounts for local shops, restaurants and gym membership
  • Cycle and Car Leasing Scheme
  • Employee Assistance Programme (advice service)
  • Health Cash Plan (a type of health insurance)

For more information about the role or enquiries about the application process please contact the HR Team at

This post is subject to background checks.

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