Housing Officer (Norfolk)

Housing Officer

Salary – £30,000 - £33,000 per annum
Location – the role is home based and covering a patch around Norwich and North Norfolk, there will also be travel to the East Region office in Saffron Walden when required

Hours – 35 hours per week

About us

Hastoe is an award-winning housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes. We hold charitable status and support our communities by providing high-quality and sustainable housing across the south of England.


About the role

As one of our generic Housing Officer’s you will be responsible for delivering housing services directly to the residents on your patch. You will be expected to meet key performance targets and deliver our customer service standards in rent arrears, anti-social behaviour, lettings, void management, customer satisfaction and community events.  All of our Housing Officer’s work independently over a large geographical area managing a very varied and rewarding workload

More about the role and responsibilities can be found in the full job description.

About you

You will need to be highly visible to our customers, extremely well organised, and know how to effectively manage yourself and your work. In addition to working remotely, you will need to be an effective team player with an eye for detail and the ability to construct creative solutions to complex issues impacting our customers. You will be motivated and customer-focussed, where no two days are the same. And you’ll do all of this with the personal touch that Hastoe is renowned for

Essential skills:

  • Previous experience in housing management
  • Knowledge of rent collection processes
  • Sound and up to date knowledge of the benefits system
  • Commitment to providing excellent customer service
  • Excellent time management skills
  • Strong team player
  • Flexibility
  • Access to your own car for business use

Job description and person specification

How to apply

Please send your CV and a supporting statement to hr@hastoe.com by midnight on Sunday 12th June 2022.

Your supporting statement should outline why you are interested in this role and what skills you think you could bring to the Housing team.


Annual leave
Family friendly policies and benefits

25 days + 1.5 days complimentary leave + the option to purchase additional leave.

Employer contribution of 5%, giving a total combined contribution of 8% of salary (minimum employee contribution of 3%).

  • Flexible working
  • Discounts for local shops, restaurants and gym membership
  • Cycle and Car Leasing Scheme
  • Employee Assistance Programme (advice service)
  • Health Cash Plan (a type of health insurance)

If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657  or for enquiries about the application process please contact the HR Team at hr@hastoe.com

This post is subject to background checks.

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