Customer Services Advisor

Customer Services Advisor

Salary: Circa £22,500 per annum 
Location: Dorchester, DT1
Hours: Full time - 35 per week, Monday to Friday 9am to 5pm. 

About us
Hastoe is an award-winning housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes. We hold charitable status and support our communities by providing high-quality and sustainable housing across the south of England.

About the role

Are you passionate about delivering excellent customer service?  Do you thrive in a busy, office environment, dealing with reactive customer enquiries?

If so, we have a great opportunity for you to help us shape our brand new customer contact centre.

As a leading provider of affordable, rural homes in the south of England, Hastoe is looking for a highly motivated Customer Services Advisor to work in our brand new contact centre.

Your main responsibilities will include:

  • Dealing with customer enquiries including repairs, antisocial behaviour, estate management and allocations via telephone, email, live chat and our customer portal.
  • Liaising with colleagues across the business in resolving customer queries.
  • Liaising with external contractors in the delivery of our repairs service.
  • Using IT systems in recording and logging contacts, and reviewing information.

About you

  • You will have experience of working in a busy, customer-facing environment.
  • You will be able to provide excellent services to customers in stressful situations.
  • You will be empathetic as well as being able to offer solutions to problems.
  • You will have excellent IT skills with the ability to use specialist software.

Job description and person specification

How to apply

Please send your CV to hr@hastoe.com by midday on 20 May 2022.

Due to the high volume of applications we’re receiving, we may close this advert early if we have a suitable amount of candidates.

Benefits

Annual leave
Pension
Family friendly policies and benefits

25 days + 1.5 days complimentary leave + the option to purchase additional leave.

Employer contribution of 5%, giving a total combined contribution of 8% of salary (minimum employee contribution of 3%).

  • Flexible working
  • Discounts for local shops, restaurants and gym membership
  • Cycle and Car Leasing Scheme
  • Employee Assistance Programme (advice service)
  • Health Cash Plan (a type of health insurance)

For more information about the role or enquiries about the application process please contact the HR Team at hr@hastoe.com.

This post is subject to background checks.

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