A day in the life of a Senior Maintenance Surveyor

Meet one of the people who helps to manage repairs and ensure our residents' homes are safe

Discover what it's like to work in our Property Services team

Senior Maintenance Surveyor, Darren, has worked for Hastoe since January 2020. Darren is a key part of our Property Services team, who deliver our planned maintenance and responsive repair programmes. 

Darren's senior roles means that he must support regional repairs officers with all the training and information they need to complete their repairs. Darren also works with external contractors, making sure he maintains a good relationship with them so that they have what they need to complete repairs on behalf of Hastoe. If the contractors are facing any challenges, Darren works hard to resolve these and always aims to keep a two-way conversation going. 

Darren works from home most of the time and visits the Dorchester office roughly every two weeks. Each day looks different as he also needs to visit residents' addresses to visit contractors. Here he talks us through a day on the job. 


For me, being in social housing means that we are providing homes for people who need them the most in society so that is very fulfilling."

9:00am: Darren starts his day by listening to his voicemails and reading his emails in case any emergencies have been reported overnight. He checks what tasks he has been assigned and the visits he has booked in for the day. 

10.30am: Once Darren has prioritised his new tasks against his existing ones, he checks the systems for work orders that need his authorisation. Once this is done he checks in with the regional repairs officers to see if they need anything, before checking in with the property maintenance manager to discuss tasks. 

11:30am: Darren finishes his morning by responding to any requests for information or updates from the Property Services Administration Team or Customer Services Team. He says:

Property Services is a very dynamic environment because things change very quickly so you need to be agile and able to adapt to changes in the situation and move with it."

1:00pm: After lunch, Darren is busy with investigative work for complaints, compensation or disrepair cases. He looks at the cases in detail and finds out what Hastoe’s obligations are in regards to each case. He can then talk with stakeholders (solicitors and other teams within Hastoe) to keep them updated on each situation. 

3:00pm: If there are any new members of the Property Services team, Darren helps by providing training in how the Property Services systems work so there is consistency across the team.

4:00pm: Darren finishes the day by giving out advice to other teams on correct policies and procedures so he knows everything is running as smoothly as possible.


I like working at Hastoe, everybody here is great and they want to do good things for the people who need it. I genuinely get on with everyone here and when we meet up outside of work it feels like getting together with a group of friends and having a catch up."

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