A day in the life of a Regional Maintenance Surveyor

Meet one of the people who helps to fix repairs and ensure our residents' homes are safe

Discover what it's like to work in our Property Services team

Maintenance Surveyors are a key part of our Property Services team, who deliver our planned maintenance and responsive repair programmes. Through their work inspecting properties and completing repairs, they're able to make a real difference in helping our residents to resolve issues in their homes.

Our Regional Maintenance Surveyor Michelle covers areas in north east London and rural Essex. Here she talks us through a day on the job. 

9am: Michelle starts her day by listening to her voicemails and reading her emails in case any emergencies have been reported overnight. She checks what tasks she has been assigned and the visits she has booked in for the day. She says:

My work is very fast paced. Prioritising what needs to be done first can be challenging but I never get bored. Every day is different.”

10.30am: Michelle's covers a large area so her role can involve a lot of driving. Her first visit of the day is to see a resident in Saffron Walden, Essex, whose home has had a bad leak. She chats to the resident to find out more about the problems the leak has caused and takes photos of the water damage for her records.

Meeting residents is Michelle's favourite part of her job. She says:

I really enjoy helping people and aim to take the worry out of any problems they’re having with their home. I always try to make a difference to our residents’ lives.”

11:30am: Michelle stops by a vacant home to carry out an inspection. She assesses what repairs will be needed before the next tenant can move in. Michelle also checks the gas and electrics and changes the code on the key safe to help keep the home secure.

1:00pm: In the afternoon Michelle drives over to West Hanningfield, where Hastoe is responsible for maintaining a rural pathway. Our residents have been concerned about the safety of the path as bad weather has caused the ground to become uneven. Michelle uses yellow spray paint to mark out any potential trip hazards and to highlight where our contractors need to carry out repair works.

3.30pm: Michelle arrives back home after her visits and has a quick cup of tea. She inputs the information and pictures from the day’s visits into our system. She works out how much the repairs works will cost and then books in the jobs with our contractors.

4.30pm: Michelle finishes the day with a couple of phone calls to her colleagues. She says:

There’s a real family atmosphere at Hastoe. I’m so happy working here. It really is my dream job!”

Interested in working with us?

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