Contact us: | 0300 123 2250


The Hastoe Hub will be closed from 12:30pm on Wednesday 25th April for staff training and will re-open as normal at 9am on Thursday 26th April.  If you need to raise an emergency repair during this time please call Nationwide Property Assistance on 0345 266 6527. For all other enquiries you can contact us via the resident portal at or email and we will get back to you when our normal business hours resume.


The Hastoe Hub is open from 9.00am to 5.00pm, Monday to Friday.


If you have any out-of-hours emergency repairs to report, please contact our emergency service Nationwide Property Assistance on 0345 266 6527.


Before you call us, why don't you visit our  "Top Tips" page? This may help you resolve minor problems faster than calling.  


Have you visited yet? It's our online portal. This system gives you access to a range of our services online. We have designed this new intelligent system to make it much easier and more convenient for you to carry out a number of activities at a time of day that suits you. Report repairs, send a compliment, pay your rent and more...


We are the first point of contact for all resident enquiries.  Your call will be answered by one of our specialist advisors and we aim to provide a high level of service to all customers. You should receive a prompt, efficient and courteous service no matter how you contact us. For more information please see our Service Standards Leaflet


You can still contact us via our website or by emailing

 Tel  0300 123 2250
 Out of hours emergency  0345 266 6527
 Text Relay  18001 0300 123 2250

 Hastoe call time graphic

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