Our aim is to get things right first time. However, there will be times when we disappoint and, if you want to complain, we have a formal procedure which we must follow. The intention of the procedure is to make sure that your complaint gets heard, is acted upon and that we learn from it.
You might find it useful to download our
Making a Complaint Leaflet from the Relevant Documents section in the right hand margin which provides a summary of our complaints policy and procedure. Our full complaints policy is also located here.
There is a form at the back of the leaflet that you can fill in and send back to us at FREEPOST HASTOE and you can request a copy of the leaflet at any time from your local office.
Alternatively, your first step could be to complete below and click ‘send’. We will get back to you within two working days.