Hastoe Achieves Enhanced Certification in Customer Service

NEWS RELEASE
5 December 2011

Hastoe has achieved enhanced certification in Customer Service Excellence from Quality Housing Services Ltd (QHS).

Assessment has been thorough and includes onsite audits, mystery shopping, customer opinion polls and telephone enquiries.

To gain enhanced certification, Hastoe exceeded the highest level in the following ten categories: Diversity and equality; people seeking housing; repairs & maintenance; resident participation; opening and reception; information and documentation; rent collection; complaints; estate services & ASB and telephones.

Sue Chalkley, Chief Executive of Hastoe, said:

“Achieving the highest level of certification reflects the sustained improvement and consistently high level of customer service Hastoe has provided over the past three years. The QHS standard is widely recognised across the housing sector and puts Hastoe in a select group. We are always looking at ways to enhance our services and welcome feedback from our customers.”

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