It is important for us to hear your views or suggestions about the service we provide. Of course we welcome praise; whether it is for an individual member of our team who has provided outstanding service or for the organisation as whole. Equally, it is important is for us to hear constructive criticism to help us identify how we can improve.
We want to deliver a high quality of service. We promise to:
- Make our services accessible.
- Deliver them in a responsive, reliable and respectful manner.
- Make sure we meet your needs and are flexible.
- Treat you fairly.
- Continually improve services by checking what and how we do, and listening and learning from your experience.
Standards of Service
So that we can meet our promises we have developed ‘standards’ for the main services that we provide.Standards tell you about what you can expect from us. The standards have been produced in consultation with tenants, who also agreed that the targets in bold will be regularly monitored and reported.
If you would like to make a comment about our service, simply make your comment in the form below and click ‘send’. Please note that if you wish to make a formal complaint you must complete our Complaint Form in
‘how to make a complaint’.