This handbook describes your rights and responsibilities as a shared owner of a Hastoe property. It also provides information on our responsibilities and the service you can expect to receive from us.
This handbook is for information and guidance only. It does not replace the terms and conditions of your lease agreement, which states the legal terms and conditions of your leasehold. We also hope that it covers some of the additional questions you might have.
We hope that you find this information useful and that you are happy in your home.
Remember, our Housing Management Teams are here to help you. If you have any questions about your lease, our services or your account, please contact your Area Housing Manager. if they are unable to give you an immediate answer, they will let you know how and when they will look to resolve the issues you have raised.
Please note the contents of this handbook are not legally binding, and so do not affect the lease or any other legally binding document. If in doubt, you are advised to seek independent legal advice, no responsibility can be accepted for any errors or ommissions.