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You can report a repair by the methods below. All repairs will be given a priority level and you will be told the maximum time it will take to resolve the problem. Please note that priority levels may be adjusted to customer circumstances. To find out who is responsible for your repair, click here. To download a pdf about the level of service you can expect from Hastoe, click here. Phone us:During Office hours (9am to 5pm)REPAIR LINE: 0845 601 5506 (Lo-call) or 020 8973 0395 (standard rate) For gas repairs and breakdowns to your boiler, please call Clenmay 0845 602 2057 Emergency: Out of office hours: 0845 757 3842 The emergency service will arrange for someone to come and make safe the emergency with follow up repairs as soon as possible. On-lineSend us the information on an On-line form. Please note that if you use a web based e-mail client, such as Hotmail or Yahoo, you may have a problem sending on-line forms. In this case, please either send us the information by email or phone us. |
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